Job Objectives: This role is the key contact for order related communication and operation to ensure high efficient order management and excellent service provided to customer as well as local stock management. Main Responsibilities: Order Management ? Work with sales to maintain good business relationship with customers through close communications in multiple channels. ? Input new order requests, make changes or cancellations based on order process, prepare shipping documents, coordinate with plants and other related departments to assure on-time and accurate shipments. ? Responsible for accurate customer master data set up and keep the information updated in system. ? Ensure appropriate approval and supporting documents are well documented and processed in compliance with company policies and procedures. ? Work with finance for invoice process, as needed ? Run regular sales report or other report as needed for data analysis ? Provide back up for other associates as required. ? Deal with customer complaint to ensure customer satisfaction Stock Management ? Build up stock according to sales data and rolling forecast, keep the safety stock in a proper level ? Plan STO quantity and schedule, work with the plants to get STO shipped in timely. ? Collect shipping documents of STO, arrange import customs clearance and local transportation to warehouse ? Manage weekly stock report, email to sales and maintain into internal system. Requirements: ? Above 5 years customer service, supply chain or logistics working experience with chemistry background, best with MNC experience. ? Bachelor degree or equivalent education experience ? Good communication skills both in English and Chinese ? Yongyou ERP or SAP experience, skillful at Microsoft Excel and Word…. ? Customer focus, high level of self-management competency and team work.
Munzing is a family business in 180+ year age, we are main supplier for waterbased additives such defoamer, disperse agent/wetting agent, PUR thickener and Powder defoamer for industries such as coating, ink, paint, adhesives and metal working fluids. Munzing shanghai has established in 2005, we have now customer service center in Shanghai and production base in Jiangsu province,Munzing Shanghai also responsible for Korea, Taiwan, Philippines, Singapore, Malaysia, Indonesia and Vietnam. The Asia business growth 15-20% every year. Specially in Coating and Metal working. We are young in Asia but we grow faster. Because before Munzing shanghai, local contacts through distributors
Our business model is provide technical solution and sales through distributor